EU & International Shipping

Undelivered Items
If your order cannot be delivered due to incorrect address details or missed delivery attempts, it may be returned to us at the courier’s discretion. Once we receive the returned order, we will contact you. Please note that any additional shipping costs, such as return to sender, duty or redeliveries will be the customer’s responsibility and deducted before a refund is issued.

Import Duties and Taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. CTRNE is not responsible for these charges if they are applied and are your responsibility as the customer.

Contact
Please contact us at info@ctrne.com with your name and order number, if you have any queries regarding your order at all.